Privacy Policy

Last Updated: August 19, 2026

Phat Stax Burgers ("Phat Stax Burgers," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.phatstaxburgers.com, place an online order, sign up for communications, participate in promotions or loyalty programs, or otherwise interact with Phat Stax Burgers online or in person.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Email address
Phone number
Billing and delivery information
Order information and order history
Restaurant and menu preferences
Loyalty, rewards, or promotional program information
Information submitted through forms, reviews, surveys, contests, or promotions
Communications and other information you provide when contacting us

Information Collected Automatically

When you visit our website or use our online services, we and our service providers may automatically collect certain information, including:

IP address
Browser type and version
Device type and operating system
Pages viewed and links clicked
Date and time of visits
Referring website or source
Website and ordering activity
Approximate location derived from your device or IP address
Cookie identifiers and similar technology data

Payment Information

When you place an online order, payment information may be collected and processed by third-party payment processors or ordering providers.

Phat Stax Burgers may not directly receive or store your complete credit or debit card information. Payment providers process payment information according to their own privacy and security practices.

2. How We Use Your Information

We may use the information we collect to:

Process, prepare, and fulfill orders
Process payments and transactions
Provide customer service and respond to questions
Create and manage customer accounts
Administer loyalty, rewards, and promotional programs
Send order confirmations, receipts, and service-related communications
Communicate with you about our restaurants, products, and services
Send promotional emails or text messages when permitted by law and when you have provided any required consent
Personalize your experience
Understand customer preferences
Improve our website, menu, products, services, and customer experience
Measure website performance and marketing effectiveness
Detect, investigate, and prevent fraudulent or unauthorized activity
Protect the security and integrity of our website and services
Comply with applicable laws, regulations, and legal obligations

3. Online Ordering

Our website may allow you to place orders for pickup, delivery, or other available fulfillment options.

When you place an order, we and our service providers may collect information necessary to complete the transaction, such as your name, contact information, order details, payment information, and pickup or delivery information.

Information collected through online ordering may be shared with service providers involved in processing payments, transmitting orders, providing delivery services, or otherwise completing your transaction.

4. Email and Text Communications

If you provide your email address or phone number and opt in to receive marketing communications, we may send you information about promotions, special offers, new menu items, events, and other Phat Stax Burgers news.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

If you receive promotional text messages from us, you may opt out by replying STOP or following the opt-out instructions included in the message.

Opting out of promotional communications will not necessarily prevent us from sending transactional or service-related messages, such as order confirmations or communications necessary to complete a transaction.

Message and data rates may apply to text messages depending on your mobile carrier and service plan.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate our website and understand how visitors interact with it.

These technologies may be used to:

Keep the website functioning properly
Remember preferences
Understand website traffic and usage
Improve website performance
Measure the effectiveness of advertising or marketing
Personalize content or marketing where permitted

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

6. Analytics and Advertising

We may use third-party analytics and marketing services to understand how visitors use our website, measure the effectiveness of advertising, and improve our services.

These providers may collect information about your device and interactions with our website using cookies and similar technologies.

Third-party services process information according to their own privacy policies and terms.

7. How We Share Information

We may disclose personal information to trusted companies and service providers that perform services on our behalf, including providers supporting:

Website hosting and operation
Online ordering
Payment processing
Delivery and order fulfillment
Customer relationship management
Loyalty and rewards programs
Email and text message communications
Marketing and advertising
Analytics
Customer support
Security and fraud prevention

These providers may receive information as necessary to perform services for us.

We may also disclose information:

When required by applicable law, regulation, subpoena, court order, or other legal process
To protect the rights, property, safety, or security of Phat Stax Burgers, our customers, employees, or others
To investigate or prevent fraud, security incidents, or illegal activity
In connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction
With your consent or at your direction

We do not sell personal information for money.

Depending on the technologies used on our website and applicable privacy law, certain disclosures for targeted or cross-context behavioral advertising may be considered a "sale," "sharing," or similar activity even when no money is exchanged. Where required by law, we will provide applicable choices regarding those practices.

8. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

We are not responsible for the privacy, security, or content practices of third parties. Information you provide directly to a third party is governed by that third party's privacy policy and terms.

We encourage you to review the privacy policies of third-party services before providing personal information.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or maintained by us or our service providers.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide our products and services
Process and maintain transaction records
Maintain customer accounts and preferences
Fulfill legal and regulatory obligations
Resolve disputes
Enforce agreements
Prevent fraud
Meet legitimate business needs

Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Obtain information about how personal information is collected, used, or disclosed
Opt out of certain uses or disclosures of personal information where applicable
Withdraw consent where processing is based on consent

Certain exceptions may apply, and we may need to verify your identity before processing a privacy request.

To submit a privacy-related request, contact us using the information in the Contact Us section below.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

12. Children's Privacy

Our website and services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate authorization.

If we learn that we have collected personal information from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements.

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of the policy.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Phat Stax Burgers
Email: info@phatstaxburgers.com
Website: www.phatstaxburgers.com